Refunds and exchanges Policy
RETURNS, EXCHANGES & REPLACEMENTS
A written claim for shortage or damage must be made within one week of receipt of the order. Please inspect all items upon arrival.
A written claim for dissatisfaction for any other reason must be made within 30 days of receipt of the order. Return and exchange requests for non-sale merchandise are accepted for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached and unaltered (ie. please remove any additional retail tags you may have affixed before returning). The request must contain the style, size, color, invoice number and the reason for the request and whether you're requesting a refund or exchange. You can send this info to us by email at firstname.lastname@example.org; by phone at 1-800-757-3605 or by fax at 1-321-757-3379.
Orders returned because of dissatisfaction (not damage) must be in complete case-packs. Goods sold with the understanding that we have the right to furnish new items for any proven manufacturer's defects, but under no circumstances shall we be under any liability of any kind. If we have agreed to a refund, once the return package has been received, your refund will be processed in the original form of payment within 1 week. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from D&T Distribution, Inc.
HOW DO I MAKE A RETURN OR EXCHANGE?
Your package will include an invoice or other identifying document (like a shipping label with an order or reference number). Email (email@example.com) us your request, noting the invoice, order or reference number, the style number(s), color(s), size(s), the quantity of the item(s) you are requesting an RA for and whether you wish for an exchange or refund. We will confirm receipt of your request and contact you ASAP with our response.
If your RA request is approved and we are requesting the merchandise be returned to us, we will email you a return label. Please pack and seal your return merchandise securely.
If a refund was requested, it may take up to 5 business days from the date we receive the return to process the refund. Please allow 1-2 billing cycles for the refund to appear on your statement. Please note that your banking institution may require additional days.
Shipping and handling charges are not refundable.